Date of check in:     Date of check out:

Room number:

Customer contact information:

Name
Street Address
Address (cont.)
City
Postal Code
Country
Work Phone
FAX
E-mail

Purpose of visit: Business     Leisure     Other

How did you book your room: Please choose Directly with our hotel Company Travel agent Internet online reservation

The reason you have chosen us
Please rate the following by importance (6=most important; 1=least important)

Brand name:          

Price:                    

Location:               

Staff performance:  

Product quality:      

Atmosphere:          

Arrival and check in

Transfer:                   Exceeded expectations  Met expectations  Did not meet expectations

Bell staff:                  Exceeded expectations  Met expectations  Did not meet expectations

Reception:                Exceeded expectations  Met expectations  Did not meet expectations

Guest Room

Overall Impressions:  Exceeded expectations  Met expectations  Did not meet expectations

Cleanliness:              Exceeded expectations  Met expectations  Did not meet expectations

Amenities:                Exceeded expectations  Met expectations  Did not meet expectations

Catering facilities and services

Breakfast:                   Exceeded expectations Met expectations  Did not meet expectations

Restaurant:                 Exceeded expectations  Met expectations  Did not meet expectations

Lobby Bar:                  Exceeded expectations  Met expectations  Did not meet expectations

Room service:             Exceeded expectations  Met expectations  Did not meet expectations

If you have not tried our catering facilities, please tell us which one and why

Other services and facilities

Range of services:        Exceeded expectations  Met expectations  Did not meet expectations

Conference/Banquet:    Exceeded expectations Met expectations  Did not meet expectations

Business Services:       Exceeded expectations  Met expectations  Did not meet expectations

Internet access:           Exceeded expectations  Met expectations  Did not meet expectations

Laundry:                      Exceeded expectations Met expectations  Did not meet expectations

Other services:             Exceeded expectations  Met expectations  Did not meet expectations

Departure and check out

Bill settlement:               Exceeded expectations Met expectations Did not meet expectations

Bell Staff:                       Exceeded expectations Met expectations  Did not meet expectations

Transfer:                        Exceeded expectations Met expectations  Did not meet expectations

Overall how would you rate your stay?

Exceeded expectations  Met expectations Did not meet expectations

Are you likely to stay with our hotel again?     Yes     No

If you have encountered exceptional service during your stay, please let us know:

Staff name:

Comments:

We'll appreciate any suggestions you may have for making your next visit more enjoyable